Frequently Asked Questions About Your Buckingham Palace Tickets
Is the entrance ticket to Buckingham Palace included in my purchase?
Yes, all our tours include entry to Buckingham Palace.
What should I do if I have a booking with a GUIDED TOUR?
Your tickets will include all the details about the scheduled time and meeting point for the guided tour. We recommend arriving 15 minutes early to enjoy the experience without stress or surprises.
What should I do if I booked tickets with an AUDIOGUIDE?
We will send you all the information by email. First, you will receive a confirmation email, and then another email with access to your private area, where you can download your Buckingham Palace tickets and, if selected, the audioguide.
What documentation do I need to access the monument?
You do not need ID to access Buckingham Palace, but we recommend carrying it with you.
Can I use digital tickets?
Yes, you can present your digital tickets with the barcode clearly visible. At the entrance, increase your screen brightness to ensure smooth scanning.
Do children need tickets for Buckingham Palace?
Entry is free for children under 5 years old. Children aged 5 to 17 benefit from reduced prices. We recommend bringing identification for children in case age verification is required at the entrance.
Can I change or cancel my tickets?
No, once the booking is completed, it cannot be modified or cancelled. It is essential to correctly enter your name, date, and time before making the purchase. Changes and refunds are not allowed, which is clearly stated on our website and accepted during the purchase process.
No exceptions are made under any circumstances (including COVID or other health issues, work changes, or travel cancellations), as the policies are established by the managing entity.
Refunds are only issued in the event of monument closure, in which case the amount will be automatically refunded via the same payment method.
Can I exercise the right of withdrawal?
No, this purchase does not include the right of withdrawal, as stipulated by the monument’s conditions. Once tickets are purchased, they cannot be cancelled or modified in any way. Vouchers and additional services selected during booking are also non-changeable.
Can I eat inside the monument?
No, eating and drinking are not allowed inside Buckingham Palace to protect the artworks and furnishings. Only bottled water is permitted.
Is there a cloakroom service at the monument?
No, Buckingham Palace does not have a cloakroom service. We recommend bringing only a small bag or backpack to avoid access issues or discomfort during the visit.
Is the visit cancelled in case of rain?
No, the visit can proceed normally even if it rains.
What happens if the monument is closed?
If Buckingham Palace closes due to force majeure and we are not informed in advance, we will offer you an alternative date and time or a full refund of your ticket.
Are pets allowed at the monument?
No, only guide dogs or certified assistance and therapy animals are allowed, and a valid ID card must be shown.
Can I enter Buckingham Palace at a different time than the one selected?
No, you must arrive at Buckingham Palace at the selected time. Entry slots are scheduled in 15-minute windows, so punctuality is required to ensure a smooth visit for all guests.
How long can I stay inside Buckingham Palace?
There is no set time limit for the duration of your visit.
How long does a visit to Buckingham Palace take?
Buckingham Palace has a lot to offer. We recommend setting aside at least 2 to 2.5 hours for your visit.
How do I know if the King is at Buckingham Palace?
If the Royal Standard is flying over the palace, the King is present. If the Union Flag is flying instead, the King is not at the palace.
When is the Changing of the Guard at Buckingham?
In July, the Changing of the Guard takes place daily at 11:00 AM. The rest of the year, it is held at the same time but only on Mondays, Wednesdays, Fridays, and Sundays. It lasts about 45 minutes and may be cancelled in case of heavy rain.
Who lives in Buckingham Palace?
Currently, no members of the British royal family reside permanently at Buckingham Palace. The last to live there permanently was Queen Elizabeth II, until the COVID-19 pandemic.
Where are the Royal Guards?
The Royal Guards are stationed at the gates of Buckingham Palace, as well as at St. James’s Palace and on duty at Windsor Castle.